I am Dr Carol Head, a holistic doctor and author based in Australia. This Privacy Policy applies to my website drcarolhead.com.au and all services offered through it, including my email newsletter, free resources, and book sales.

I am the data controller for the personal information you share with me. You are welcome to contact me at any time with questions about your data (see the contact section below).

I only collect what is genuinely needed to serve you well. This may include:

• Your name and email address when you sign up for my free email series or newsletter
• Purchase information (name, billing address, payment details) when you buy my book — processed securely through WooCommerce and Stripe
• Usage data (pages visited, time on site, referring pages) collected automatically via cookies and analytics tools
• Any information you choose to share when you contact me directly by email or through a contact form

I never collect sensitive health information unless you voluntarily share it in correspondence with me.

Your information is used only for the purposes you would reasonably expect:

• To send you the free email series or newsletters you signed up for
• To process and fulfil your book orders
• To respond to your enquiries
• To improve my website and understand how visitors engage with my content
• To comply with legal obligations where required

I will never sell, rent, or share your personal information with third parties for their own marketing purposes.

When you subscribe to receive my free email series Your Body Knows or any other newsletter, you are giving me permission to send you emails. I use MailPoet (hosted on my WordPress site) to manage and deliver these emails.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email, or by contacting me directly. Once you unsubscribe, I will stop sending you marketing emails promptly.

My website uses cookies — small text files stored on your device — to help the site function and to understand how it is used. These include:

• Essential cookies: Needed for the site to work (e.g., your shopping cart, login sessions)
• Analytics cookies: Help me understand visitor behaviour so I can improve the site (e.g., Google Analytics or similar)
• Marketing cookies: If you arrived via a Facebook ad, Facebook may place a tracking pixel cookie

You can manage or disable cookies in your browser settings at any time. Disabling cookies may affect some site functionality.

To operate my website and services, I work with a small number of trusted third-party providers, including:

• WordPress.com — website hosting
• WooCommerce — book sales and order management
• MailPoet — email delivery
• Stripe or PayPal — secure payment processing
• Meta (Facebook) — advertising

Each of these services has its own privacy policy. I choose providers who take data privacy seriously, but I encourage you to review their policies if you have concerns.

Under Australian Privacy law (the Privacy Act 1988), and where applicable, the GDPR, you have the right to:

• Access the personal information I hold about you
• Ask me to correct any inaccurate information
• Ask me to delete your personal data
• Withdraw consent for email communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact me at the address below. I will respond within a reasonable timeframe.

I take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. My website uses SSL encryption (https) and I work with reputable hosting and service providers.

I retain your personal information only for as long as necessary to provide you with services or as required by law. If you unsubscribe or request deletion, I will remove your data from active use promptly.

I may update this Privacy Policy from time to time as my website or legal obligations change. Any updates will be posted on this page with a revised date at the top. I encourage you to review it periodically.